At Cole Metals Group, we prioritize prompt and secure delivery. Orders are typically shipped within 3-7 business days from the time we receive good funds, with many deliveries completed in as little as 2 business days. Your account executive will provide you with a unique tracking number and carrier details, allowing you to monitor your shipment’s progress every step of the way. Rest assured, we strive to exceed expectations with every order.

Yes, Cole Metals Group proudly offers secure and insured international shipping. Through our trusted logistics partners, including Brinks, Ferrari Express, and Malca-Amit, we ensure the safe delivery of your precious metals to virtually any destination worldwide.

Yes, all deliveries are 100% insured for your protection. Cole Metals Group guarantees the grade, weight, authenticity, and quantity of every order. All shipments are sent with a signature requirement for added security. Upon delivery, clients should visually inspect the exterior of the package for any signs of damage or tampering. If the package appears compromised, do not sign for it—simply return it to the driver so we can replace the order promptly.

Every order is carefully packaged under video surveillance to ensure accuracy and security. In the rare event that a package is delivered incomplete, we will replace any missing items or refund the client’s money, providing peace of mind throughout the entire shipping process.

Yes, you can. Once your order is shipped, your account executive will provide you with the carrier details and a unique tracking number. This allows you to monitor your package’s journey in real-time and ensure you’re available to sign for it upon delivery.

At Cole Metals Group, shipping costs are included for all orders meeting our $10,000 minimum. This all-inclusive pricing ensures there are no additional fees, so you receive secure, insured delivery without unexpected charges.